联系我们
- Youyi VLife Enterprise (NS0257984-T)
- Lorong 11, Kg Bersatu, Batu 13, 47100 Puchong, Selangor, Malaysia
-
星期一 至 星期六
Monday to Saturday 9am to 6pm
**Sunday OFF
常见问题
a) 在网页内游览及搜索您想要购买的商品。Browse and search the products you want to buy on this web.
b) 选择您想要的商品，点击 “Add to cart” 就可将商品加入到您的购物袋。Select the product you want, click “Add to cart” to add the product to your shopping bag.
c) 点击右上方的【购物袋】就可看到您所选择的商品。Click on the [shopping bag] on the upper right to see the goods you have selected.
d) 点击 “CHECKOUT” 就会进入结账程序。Click “CHECKOUT” to enter the checkout process.
e) 填写您的个人资料，邮寄资料以及确认订单内容。Fill in your personal information, mailing information and confirm the content of the order.
f) 点击 “Place Order” ，选择适合您的付款方式（线上付款、货到付款) 。Click “Place Order” and choose the payment method that suits you (online payment or COD).
完成以上购物程序，您就可以在家等待商品的到来。After completing the above shopping procedure, you can wait for the arrival of the goods at home.
运费是根据不同地点计算，请查阅购物袋内的运费计算价格。The delivery fee is calculated according to different locations, please refer to the delivery calculation in the shopping bag.
点击查看运费 Click HERE for more details.
- 点击右上方【我的户口】。Click on [My Account] at the top right.
- 选择 “My Order” ，您就可以看到您的订购资料。Select “My Order”, you can see your order information.
易生活平台将不定时的在不同时段给与顾客优惠券福利。请记得留守我们的平台。E Life will give customers coupon at different times from time to time. Please remember to stay on our platform.
需符合条例才能够使用优惠券。You need to comply with the regulations to be able to use the coupons.
1. 订单处理Order processing
您付款完成后，服务人员会在营业时间内（9:00am-6:00pm）处理您的订单。After your payment is completed, the customer support will process your order during business hours (9:00am-6:00pm).
若您的订单在4点后下单，将被视为次日收到。If your order is placed after 4pm, it will be regarded as received the next day.
2. 安排运输Arrange transportation
商品准备好后，会安排运输公司负责派送包裹。After the goods are ready, the transportation company will be arranged to deliver the package.
星期日和公共假期并没有提供送货服务。There is no delivery service on Sundays and public holidays.
3. 商品接收 Goods received
等待3-5天工作日，您就能接收到包裹了。但在特殊情况下，如高峰期或节假日，我们可能会需要延长至5个工作日。 但是，在这种情况下，我们会事先征求您的同意。
We strive to deliver to you within 3-5 working days upon receiving orders. However, during special circumstances, such as peak period or holiday seasons, we may extend to 5 working days if required. However, in such instances, we would seek your consent beforehand.
雪隆各个地区的免运费数额条规皆不同，可点击这里查看。只要单张购物单达到该地区的免运费数额，即可获得免费运送，(顾客不得运用累计个别账单的数额，即使是用同一个地址收货)。
FREE Delivery is available as long as a single order reaches the free delivery amount for that region, please click here to view more. (Customers may not use the amount that accrues individual bills, even if they are shipped to the same address).
是的，请查阅我们的地址。期待与大家相见及一同分享生活乐趣。Yes. Please refer to our store address. We look forward to meeting you and sharing the joy of life.
如有商品损坏/变质了，请在收到包裹当天(24小时内)立即拍照及转发给WhatsApp号 (016-4927035)，以便通知本台服务人员。以了解是否能够替补该产品或者直接退款。
If the goods are damaged or deteriorated, please take a photo and forward it to the WhatsApp number (016-4927035) immediately on the day of receiving the package (within 24 hours), so as to inform our customer support. To find out whether it can replace the product or refund directly.
若发现商品已经超过保质期或少于一个月的安全食用期，请在收到包裹当天(24小时内)立即拍照及转发给WhatsApp号 (016-4927035)，以便通知本台服务人员。逾期通知的顾客将不受理。
If you find that the product has exceeded the expiration date or the safe consumption period of less than one month, please take a photo and forward it to the WhatsApp number (016-4927035) immediately on the day of receipt of the package (within 24 hours), so as to inform our customer support. Customers with late notice will not be accepted.
商品货源不足或因平台的技术状况时，方能够进行退款。请查阅我们的退换政策。
Refunds can be made when the supply of goods is insufficient or due to the technical status of the platform. Please refer to our Refund & Exchange Policy.
我们的客服员将会打电话给您咨询。 最终单据中的任何不同金额，我们将安排退款或要求客户充值。
Our customer service will call you for advice if you are willing to exchange for a similar product. Any different amount in the final invoice, we will arrange for a refund, or we will request the customer to top up.
在这种情况下，我们无法退款。 客户有责任确保购买过程中的所有物品均准确无误。
We are not able to refund under this circumstance. Customer has the responsibility to ensure that all items during the purchase are accurate as it is.
线上银行付款、货到付款、信用卡及电子钱包。所有在易生活平台网上的电子付款都是安全及有保障的。请将汇款收据拍照后转发给我们的WhatsApp号 (016-4927035) ，我们就可以知道是您的货款。
待确认入帐后才会为您发货。若下单后五个工作天内仍未入帐，您的订单将会被取消。
易生活平台的官方商业银行户头为Maybank (562889119747)
注意：如果您要添加订单或在 5 天内无法付款，请通知我们保留您的订单，否则系统将不会保留您的订单。
Online banking payment, cash on delivery, credit card and e-wallet. Kindly complete the payment within 5 days. Your order will be automatically cancelled if we didn’t receive your payment. Once your order has been submitted successfully (Order No.xxxx), do NOTIFY us after payment is done (Order No, Bank Amount, Time, Date, Reference Number) via WhatsApp (016-4927035). Your order will be delivered once the transaction is done.
The official bank account of E Life is Maybank (562889119747)
Note: Please inform us to Hold Your Order if you want to add an order or are unable to make payment within 5 Days, otherwise the system will not reserve your orders.
目前我们只提供雪隆区的服务，暂未开放至其它州属。若您所购买的数量很多，可以联系我们的WhatsApp号 (016-4927035)，我们的服务人员将为您跟进详情。
Currently we only provide services in Klang Valley, and are not yet open to other states. If you have purchased a large quantity, you can contact our WhatsApp number (016-4927035), and our customer service will follow up the details for you.
